If for any reason pay half Courier Selected courier company cannot deliver a parcel and returns it to the shipper, a charge equal to the outbound delivery rate will be applicable. And also once the shipment scanned by the designated pay half courier PICK UP Person , no refund will be will be done. And also if there are any objections to shipments being made to the delivery address provided by the customer , shipper will be charged equal at the time of return. For any refund and cancel the order , customer should immediately select the order cancel option / call to customer service 416 679 1330 or last resort is , plese inform the pick up guy about your intention to cancel shipment order , and avoid for scanning the shipment when pickup staff comes to your place. Once the pickup is done there will be no chances to cancel the order or no refund will be done RESPONSIBILITY OF PACKING AND CUSTOME CLEARENCE Shipper will be responsible for proper packing and filling of online waybill correctly due to incorrect address if shipment return; shipper is responsible for all cost and expenses including the return of shipment .Pay half courier assume no responsibility for custom clearance, unless otherwise requested by shipper. Upon specific request pay half courier act as agent and a customer duty charges will be charged according to the destination country.